Military Discount: Please contact your Family Readiness Group, Family Readiness Officer, Family Readiness Center, Ombudsman... etc for our Military Discount.
Bulk Orders: Discounts start at 15% and increase from there depending on number of dolls being ordered. This route also saves significantly on shipping! Email us at firstname.lastname@example.org for more information.
Questions & Answers
Q: How long will it take to receive my order?
A: Typically it takes approximately 7 to 10 days for your order to be made. During busy times it could increase up to 3 weeks. Everything is shipped priority mail, which is generally 3 to 4 days.
Q: How will I know if my photo is good?
A: If anything is wrong with your order we will email you. If you don't hear from us then we have moved your order onto the editing.
Q: All I have is a camera phone, can I use it?
A: Yes, the quality of the image will likely not be as good as a digital camera so we always suggest a digital camera if possible.
Q: Do I have to have a head to toe photo?
A: Not necessarily. We use the same doll form for all of our dolls and we use your photo as is, so the portion that is missing from the photo would be left blank on the doll. Additionally we have had customers come back to us and say that their children were a little freaked out by the fact that Mommy or Daddy was not "whole".
Q: Can someone else be on the doll with me?
A: Yes! You will have to take the image so that the silhouette remains of one person so it fits onto our form. See below for an example:
Q: Do you ship internationally?
A: Yes we do. If you put the items you would like in your cart you can calculate shipping costs on the cart page. First Class can take anywhere from 6 days to 4 weeks to arrive in country. Priority will take 6 to 10 days. That does not include time to go through customs and there may be a customs charge, depending on the country you live in.
We use your image as is, so the better image you take, the better your doll will look.
When taking your image wear clothing that your child sees you in the most. It will be the most comforting to them.
Take your image outside. An overcast day makes for great lighting conditions.